FAQ

1. What products does Stockbabad offer?

We mainly offer home rugs and mats, including Bathroom Mats and Decorative Rugs.

2. How can I place an order?

You can browse products on our website, select the items you want, and add them to your shopping cart. Follow the instructions at checkout to enter your shipping details and complete your payment.

3. How long does order processing take?

After payment is confirmed, orders generally require 1–3 business days to be processed and prepared for shipment.

4. How long does shipping take?

After dispatch, estimated delivery generally takes 7–15 business days. The estimated total time from payment confirmation to delivery is typically 8–18 business days. Actual delivery times may be affected by carrier operations, weather, customs, holidays, and other circumstances.

5. How much does shipping cost?

Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping. Orders below US$39.99 are charged a standard shipping fee of US$12.99. The final fee will be displayed at checkout.

6. How can I check my order status?

To inquire about your order processing or delivery status, please contact us at [email protected] and include your order number.

7. Can I return an item?

Yes. You may submit a return request within 30 calendar days from the date your order is marked as delivered. Items should generally be unused and undamaged, with original packaging and accessories retained whenever possible.

8. How can I request a refund?

Please contact us at [email protected] with your order number and the reason for the return. Once the return is approved and the returned item has been received, we generally initiate the refund within 5–10 business days. Refunds are issued to the original payment method.

9. Who pays for return shipping?

For returns due to personal reasons, a change of mind, ordering mistakes, or no longer needing the item, the customer is generally responsible for return shipping costs. If an item is defective, incorrect, or damaged during shipping, we will address the matter based on the specific circumstances and responsibility involved.

10. How can I contact Stockbabad?

You can reach us through the following contact details:

  • Customer Support Email: [email protected]
  • Customer Support Phone: +86 13926804675
  • Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)